Terms of Service
1. Introduction
These Terms of Service ("Terms") govern the provision of services by SRI Group, a provider of applied AI systems architecture, automation solutions and AI integration services. By engaging SRI Group's services, you agree to be bound by these Terms.
These Terms apply to all clients, users, and organizations utilizing SRI Group's AI systems, advisory services or related deliverables.
2. Scope of Services
SRI Group provides:
- AI systems architecture design
- Workflow and operational automation
- Private knowledge infrastructure development
- AI integration and advisory services
- Ongoing system optimization and refinement
Services are delivered as defined in separate proposals, statements of work, or written agreements. Nothing in these Terms guarantees specific business outcomes unless explicitly agreed in writing.
3. Nature of AI Systems
Client acknowledges that AI systems:
- May generate probabilistic outputs
- May produce incomplete or inaccurate responses
- Require monitoring, validation and governance
SRI Group provides systems designed for operational enhancement but does not guarantee flawless performance. Client remains responsible for oversight, review and final decision-making.
4. Client Responsibilities
Client agrees to:
- Provide accurate and lawful data for system training or integration
- Maintain appropriate human oversight
- Ensure compliance with applicable data protection regulations
- Not use the systems for unlawful, harmful or unethical purposes
Client retains responsibility for how AI outputs are used within its organization.
5. Data & Confidentiality
SRI Group will treat all client-provided data as confidential. Unless otherwise agreed in writing:
- Client retains ownership of its data
- SRI Group does not claim ownership of client proprietary information
- Data will not be resold or disclosed to third parties
Where applicable, separate Data Processing Agreements may apply.
6. Intellectual Property
Unless otherwise agreed:
- SRI Group retains ownership of its proprietary methodologies, system architecture frameworks and technical know-how
- Client receives a usage license for delivered systems as defined in the commercial agreement
Custom-developed components may be subject to separate IP terms outlined in the relevant proposal.
7. Limitation of Liability
To the maximum extent permitted by law, SRI Group shall not be liable for:
- Indirect, incidental or consequential damages
- Business interruption
- Loss of profits or data
- Damages resulting from reliance on AI-generated output
Total liability shall in no event exceed the total fees paid for the relevant services.
8. Termination
Either party may terminate services in accordance with contractual notice periods defined in separate agreements. SRI Group reserves the right to suspend services if Terms are violated, systems are misused, or security risks are identified.
9. Governing Law
These Terms are governed by the laws of Belgium.
10. Dispute Resolution
Any dispute arising from these Terms shall be resolved through arbitration in Brussels, conducted in English, in accordance with applicable European arbitration rules.
11. Entire Agreement
These Terms, together with any applicable proposal or service agreement, constitute the entire agreement between the parties.
AI Risk Disclosure
SRI Group develops and deploys applied AI systems, including systems powered by machine learning and large language models (LLMs). The Client acknowledges and agrees to the following:
1. Probabilistic Nature of AI
AI systems generate outputs based on statistical inference and probabilistic modeling. Outputs may be incomplete, may contain inaccuracies, may reflect outdated or partial information, and may produce unexpected results. AI systems do not possess independent reasoning or factual certainty. All outputs must be reviewed and validated before being relied upon in operational, legal, financial, medical or safety-critical contexts.
2. Human Oversight Requirement
AI systems provided by SRI Group are designed to assist and augment human decision-making. They are not a replacement for professional judgment, legal advice, regulatory compliance review, or safety-critical decisions. The Client remains responsible for oversight, supervision and final decision authority.
3. Data Dependency
System performance depends on quality of input data, completeness of internal documentation, accuracy of configuration, and proper integration into workflows. SRI Group does not guarantee specific outcomes where data quality is insufficient.
4. Model Drift & Performance Variability
AI systems may experience performance drift over time, changes in behavior due to system updates, and variability based on context and usage. Ongoing monitoring and optimization may be required.
5. Third-Party Model Providers
Where third-party AI providers (e.g., LLM APIs or cloud infrastructure) are used, their availability, policies and technical behavior may change, service interruptions may occur, and model updates may alter output behavior. SRI Group is not responsible for changes made by third-party providers outside its control.
6. Bias & Ethical Considerations
AI systems may reflect biases present in training data or input data. SRI Group applies reasonable mitigation strategies but cannot guarantee the complete elimination of bias. Client is responsible for ethical governance within its organization.
7. Regulatory Compliance
Client remains responsible for ensuring that deployment and use of AI systems complies with GDPR, Belgian data protection law, sector-specific regulations, and the EU AI Act (where applicable). SRI Group provides technical systems, not regulatory certification.
8. Limitation of Liability Related to AI Output
SRI Group shall not be liable for damages arising from reliance on AI-generated outputs, automated decision-making without human oversight, misconfiguration by the Client, or improper use of the system.